F.A.Q.s

Installation (F.A.Q.)

Frequently asked questions regarding installation and setup of our software & products.

Back Office (F.A.Q.)

Frequently asked questions about navigating and utilizing Sunkeen POS BackOffice.

POS Client (F.A.Q.)

Frequently asked questions about using the front-end Sunkeen POS Client.

Tutorial Videos

Back Office - Tutorial Videos

Video tutorials to help you and your staff learn and work with the Sunkeen Back Office, EDC Server, and more.

POS Client - Tutorial Videos

Video tutorials to help you and your staff learn and work with the Sunkeen POS Client and more.

User's Manual

POS Client - Tutorial Videos

Delivery

Marking A Delivery As Arrived
This video shows you how to mark an order that was out for delivery as having arrived at its destination.

Placing A New Order For Delivery
This video shows you how to place a new order for delivery.

Sending Out A Delivery
This video shows you how to mark a delivery order as having been sent out for delivery.

Switching From Delivery To Takeout
This video shows you how to switch a delivery order to a takeout order.

Using The Delivery Lump Sum Option
This video shows you how to utilize the lump sum feature, which will automatically calculate the total amount for a specific employee's round of deliveries.

General

Cashier In & Out
This video shows you how to use the Cashier In and Cashier Out functions, which are necessary to work with the cash drawer.

Employee Login & Check-in
This video shows you how to handle logging into the system, as well as clocking in for employee time cards.

Marking Multiple Tables As Unoccupied
This video shows you how to mark multiple tables as being unoccupied at once; this is useful if you have many tables being shown as "clearing" at once, and want to quickly open them all.

Using The Bar Section
This video shows you how to make use of the bar section of the POSClient.

Gift Cards

Back Office Gift Card Functions
This video shows you how to utilize the gift card functions.

Checking Balance
This video shows you how to check the balance of a gift card.

Reloading A Card
This video shows you how to reload an already issued gift card.

Orders

Applying A Discount To An Order
This video shows you how to apply a discount to an order.

Assigning Customer Name To An Order
This video shows you how to assign a customer's name to an order.

Ordering A Cash Refund
This video shows you how to order and process a cash refund.

Splitting An Order
This video shows you how to split an order.

Splitting Payment By Average
This video shows you how to split an order by average.

Switching From Takeout To Dine In
This video shows you how to switch a takeout order to a dine-in order.

Sending Items To Kitchen & Using Coursing Time
This video shows you how to send items to the kitchen, and how to use the coursing time option for items.

Voiding An Item
This video shows you how to void an item.

Voiding An Order & Removing Paid Record
This video shows you how to void an order and remove the record of it having been paid.

Reports

How To View and Order Reports
This video shows you how to view and order various reports.

Wait List

Using The Wait List Feature
This video shows you how to utilize the wait list function.

Checking In Guests
This video shows you how to check in guests who were wait listed.

Marking Guests As "No Show" or "Walk Away"
This video shows you how to mark guests as either "No Show" or "Walk Away" when using the wait list function.