F.A.Q.s

Installation (F.A.Q.)

Frequently asked questions regarding installation and setup of our software & products.

Back Office (F.A.Q.)

Frequently asked questions about navigating and utilizing Sunkeen POS Back Office.

POS Client (F.A.Q.)

Frequently asked questions about using the front-end Sunkeen POS Client.

Tutorial Videos

Back Office - Tutorial Videos

Video tutorials to help you and your staff learn and work with the Sunkeen Back Office, EDC Server, and more.

POS Client - Tutorial Videos

Video tutorials to help you and your staff learn and work with the Sunkeen POS Client and more.

User's Manual

Back Office - Tutorial Videos

Menu

Adding & Customizing Menu Sets
This video shows you how to add and customize menu sets.

Adding A Menu Group
This video shows you how to add a new menu group.

Adding A Menu Item
This video shows you how to add a new menu item.

Adding A New Category
This video shows you how to add a new category

Adding Menu Items To Categories
This video shows you how to add your menu items to your categories.

Arrangement of Menu Items & Buttons
This video shows you how to arrange your menu items and buttons and how they are displayed on the screen.

Choices - Adding A New Choice Set & Choices
This video shows you how to add new choices and new choice sets.

Choices - Customizing Choice Set Buttons
This video shows you how to customize choice set buttons.

Normal vs. Mixed Arrangement of Menu Items
This video shows you how to utilize the two different types of menu displays - normal, which shows only menu items for one category at a time, or mixed, which shows a hybrid of menu items and category buttons on the screen together.

General

Adding A New Customer
This video shows you how to add a new customer to your database.

Adding A New Employee
This video shows you how to add a new employee to your database.

Adding Restaurant Information
This video shows you how to add information about your restaurant.

Customizing Page Buttons
This video shows you how to alter the functions available to you on the bottom portion of the POS Client.

Initializing The System & Deleting Data In Back Office
This video shows you how to deal with initialization of the Back Office software, how to remove data such as employees, menu items, and customers, or clear all orders in the front-end POS Client.

Selecting A Printer For Each Menu Item
This video shows you how to setup a specific printer for each menu item.

Setting Permissions & Rights For Employees
This video shows you how to set the permissions & rights for your staff. This determines which employees can access different parts of the software, such as reports and managerial settings.

Setting Your Restaurant Scheduling
This video shows you how to setup your restaurant's scheduling so items that are ordered at a specific time of day have a specific price applied automatically.

Table Setup Introduction
This video shows you how to setup your dining area and customize the layout of tables.

Using The Message Board
This video shows you how to utilize the message board feature to leave bulletins and notices for your staff, or to simply customize a welcome greeting and image to be displayed when using the POS Client.

Payment & Discount

Adding A New Discount
This video shows you how to create a new discount that can be applied to orders.

Payment Methods & Setting Up Cash Drawers
This video shows you how to enable specific methods of payment, and how to setup your cash drawer.

Setting The Tax Rates
This video shows you how to set the tax rates you want to apply for your items. You are able to choose from four different tax rates.

Batch Closing In Back Office & Automatic Batch Close
This video shows you how to process batch closes using Back Office, as well as how to setup automatic batch closing at a specific time interval.