Frequently asked questions regarding installation and setup of our software & products.
Frequently asked questions about navigating and utilizing Sunkeen POS BackOffice.
Frequently asked questions about using the front-end Sunkeen POS Client.
Video tutorials to help you and your staff learn and work with the Sunkeen BackOffice, EDC Server, and more.
Video tutorials to help you and your staff learn and work with the Sunkeen POS Client and more.
1. Make sure he computer had restared after installation.
2. Make sure the POS Service Monitor is running.
3. For Windows Vista, 7 and 8, set the UAC (User Account Control) setting to Never Notify then reboot.
a. To backup: In Back Office select "Basic Info," then click the "Backup" button. Navigate to your C:/ drive, then select the PosDB folder. Choose a name for your backup, then save it here.
b. To restore: Make sure to close both Back Office and the POS Client. Right click on the POS Server Monitor icon, located in the system tray (the bottom-right corner of your monitor, next to the computer's clock. Select "Service Settings," then go to the "Database" tab. The bottom of the screen will have a field called "Restore" with an option to Restore Database. Click the folder icon to the right of the restore field, then browse to your PosDB (or other) folder where you have your database saved/backed up. Finally, select the icon next to the folder icon (the one with a small green plus symbol), then select "yes" if you want to restore the selected database. Note that if you have not backed up the current database being used in Back Office, it will be overwritten. Please make sure to backup your database so you don't risk losing your information.